How we make your art
- Each piece is made-to-order and produced through a global network of professional print partners for faster local delivery and reduced emissions.
- Orders may ship in separate packages if multiple items are placed together.
Processing times
- Standard (non-custom) art: 1–3 business days to process before production begins.
- Custom/personalized pieces: a proof is sent within 1–3 business days; production begins after written approval.
Estimated delivery
- North America: 3–8 business days after production
- Europe/UK: 3–7 business days after production
- Australia/NZ: 4–9 business days after production
- Rest of world: 6–14 business days after production
Note: Timelines are estimates and can vary based on local production capacity, carrier performance, customs, or peak seasons.
Shipping costs
- Calculated at checkout based on destination, size, and weight.
- Free shipping promos (if offered) will be shown at checkout.
Tracking
- A tracking link is emailed when the order ships. Tracking may take 24–48 hours to update after dispatch.
Taxes & duties
- Depending on destination, local taxes or import duties may apply and are the recipient’s responsibility unless otherwise stated at checkout.
Delivery issues
- If an order is delayed 10+ business days after shipment, contact us with your order number.
- If tracking shows “delivered” but the package is missing, check with household members, neighbors, and your local carrier office; notify us within 7 calendar days of the “delivered” scan so we can assist.
Returns & Exchanges
Made-to-order policy
- Because each item is produced on demand, we do not accept returns or exchanges for buyer’s remorse (wrong size, changed mind, or expectation differences) once production has started.
- Please review size guides and product details carefully before purchasing. Questions are welcome prior to ordering.
Quality issues (eligible for replacement or refund)
If your artwork arrives damaged, defective, or with a clear print error, contact us within 7 calendar days of delivery:
- Include your order number
- Photos of the item, packaging, and shipping label
- A brief description of the issue
After review, we will remake or refund the affected item at no additional cost. In most cases, returns are not required for damaged/defective items.
Wrong or missing items
If something is incorrect or missing, contact us within 7 calendar days with photos and order details. We’ll remake or send missing components promptly.
Color and material notes
- Aluminum substrates reflect light differently than screens; minor color/brightness shifts are normal and not considered defects.
- We prepare files for aluminum printing, but exact on-screen matching can’t be guaranteed due to device calibration.
Custom & personalized orders
- Custom pieces are final sale once proofs are approved.
- One proof round is included (unless otherwise specified). Additional revisions may incur a fee, quoted in advance.
Return shipping (when requested)
- If we ask for a physical return for inspection, we’ll provide a prepaid label. Unauthorized returns cannot be processed.
Cancellations & Order Changes
- Orders can be canceled or modified only before they enter production. Production often starts within hours of payment.
- For custom work, cancellations after design work begins may incur a fee reflecting time spent.
Care & Mounting
- Handle with care on arrival; avoid sharp tools when unboxing.
- Dust with a soft, dry microfiber cloth; avoid abrasive cleaners and prolonged direct sunlight.
- Mounting hardware is included when specified on the product page; verify details before purchase.
Contact
- Email: info@vanvinci.com
- Hours: Mon–Fri, 9:00–17:00 (local time)
- Typical response time: 1–2 business days