Privacy Policy

Last updated: August 20, 2025

  1. Who We Are
    VanVinci (“VanVinci,” “we,” “us,” or “our”) creates and sells aluminum wall art and provides design services, including custom and B2B projects. This Privacy Policy explains how we collect, use, share, and protect personal information when individuals visit our website, make a purchase, or interact with our services.

  • Legal entity: VanVinci 

  • Contact email: Info@vanvinci.com

  • Business address: [Vokieciu 12, Kaunas, Lithuania]

  • If you are in the EU/UK: VanVinci is the data controller of your personal information. Where required, we may appoint an EU/UK representative.

  1. Scope
    This policy applies to:

  • Our website, storefront, and any subdomains.

  • Online sales of prints and custom products.

  • Design services (consumer and business).

  • Communications and marketing channels we control (e.g., email).

It does not cover third-party websites/services that we do not operate or control.

  1. Information We Collect
    We collect information in three main ways: provided directly by individuals, collected automatically, and obtained from service providers or business partners.

A) Information provided directly

  • Identity and contact: name, email, phone number, billing/shipping address.

  • Account details: username, password (stored/hashed by our ecommerce platform).

  • Orders and transactions: items purchased, order notes, currency, totals; payment confirmations (no full card numbers stored by us).

  • Custom and B2B content: images, text, logos, design briefs, revision notes, approvals.

  • Communications: inquiries, support requests, survey responses, reviews/testimonials, social media messages.

  • Marketing preferences: newsletter sign-ups, consent choices.

B) Information collected automatically

  • Device and usage: IP address, device type, browser type/version, operating system, pages viewed, referring URLs, date/time stamps, session duration.

  • Cookies and similar technologies: essential cookies for site functionality; optional analytics/advertising cookies where permitted by law and consent.

C) Information from service providers/partners

  • Payment processors provide payment status and fraud evaluation signals.

  • Fulfillment/print and shipping partners provide production/shipping status and tracking details.

  • Analytics and email providers provide engagement metrics (e.g., open/click rates) in accordance with consent and law.

  1. How We Use Information
    We process personal information for the following purposes:

  • Fulfilling orders and providing services, including customizations, proofs, production, shipping, and customer support.

  • Managing accounts, transactions, invoices, and tax/compliance obligations.

  • Delivering design and consultation services to individuals and businesses.

  • Communicating order updates, service notices, and responses to inquiries.

  • Operating, securing, and improving our site, products, and services, including troubleshooting, analytics, and quality assurance.

  • Personalizing content and recommendations where lawful.

  • Marketing and promotions with consent or where permitted by law (e.g., newsletters, limited-time releases).

  • Fraud prevention, security monitoring, and enforcing terms and policies.

  • Legal compliance, record-keeping, and exercising/defending legal claims.

  1. Legal Bases (EU/UK where applicable)

  • Contract: to process and deliver orders and services.

  • Legitimate interests: to operate, maintain, and improve our business; to prevent fraud and secure our services; to engage in limited direct marketing where allowed.

  • Consent: for optional analytics/advertising cookies and email marketing in regulated regions.

  • Legal obligation: tax, accounting, and regulatory compliance.

  1. How We Share Information
    We share personal information with carefully selected service providers who act on our behalf and according to our instructions:

  • Print-on-demand and logistics partners (e.g., Gelato) to produce/fulfill orders.

  • Payment processors (e.g., Stripe/PayPal) to securely process payments and combat fraud.

  • Ecommerce/hosting platforms, CRM, email and newsletter providers, file storage and project tools, analytics vendors, IT/security providers.

  • Shipping carriers for delivery and returns.

  • Professional advisors (legal, accounting) and authorities where required by law.

We require service providers to protect personal information and use it only to perform services for us. We do not sell personal information. Where applicable law defines “share” for cross‑context behavioral advertising, we do not share personal information for that purpose without your consent in regulated regions.

  1. International Data Transfers
    We may transfer personal information to countries other than your own (e.g., service providers operating globally). Where required, we implement appropriate safeguards such as Standard Contractual Clauses, and we work with vendors that maintain robust security measures. Details can be provided upon request.

  2. Data Retention
    We keep personal information only as long as necessary for the purposes described above, including:

  • Orders/transactions: typically 6–10 years for tax and accounting (subject to local law).

  • Custom/B2B project files: retained for delivery, limited reprints, and support; archived or deleted upon request unless a longer retention is required by law or for the establishment/exercise/defense of legal claims.

  • Marketing data: until you unsubscribe or request deletion, or after a defined inactivity period.
    We periodically review retention and securely delete or anonymize data no longer needed.

  1. Your Privacy Rights
    Depending on your location and applicable law, you may have rights to:

  • Access: receive a copy of your personal information.

  • Rectify: correct inaccurate or incomplete information.

  • Delete: request deletion of your personal information.

  • Restrict: limit certain processing activities.

  • Object: object to processing based on legitimate interests, including direct marketing.

  • Portability: receive certain information in a portable format and request transfer.

  • Withdraw consent: where processing is based on consent (e.g., marketing cookies or emails).

  • Lodge a complaint: with a supervisory authority (EU/UK) or relevant regulator.

To exercise rights, contact us at [privacy@vanvinci.com]. We may need to verify identity. We will respond within applicable timeframes.

  1. Cookies and Similar Technologies

  • Essential cookies: enable core site functions (e.g., cart, checkout, security) and cannot be switched off.

  • Analytics cookies: help us understand performance and improve user experience.

  • Advertising/marketing cookies: personalize marketing and measure campaign effectiveness.

Where required, we use a consent banner to obtain preferences for non‑essential cookies. Individuals can update preferences at any time via the “Cookie Settings” link. Browser settings can also manage cookies, though blocking essential cookies may impair functionality. Our site may not respond to Do Not Track signals; use our consent tools to manage preferences.

  1. Custom Uploads, IP, and Permissions
    If you submit content (e.g., pet photos, text, logos, design references) you represent that you have the necessary rights and permissions to use that content for your order or project. If you choose to grant permission, we may display finished works in our portfolio, store, or social channels; you can withdraw permission at any time, and we will honor removal requests for future use.

  2. Children’s Privacy
    Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.

  3. Security
    We use reasonable technical and organizational measures to protect personal information, including HTTPS encryption, access controls, and vendor due diligence. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

  4. Payments
    Payments are processed by third‑party providers (e.g., Stripe/PayPal). We do not store full payment card numbers. Payment processors handle card data under their own security certifications. We receive payment confirmation and limited information to complete your order and prevent fraud.

  5. Third‑Party Links and Social Features
    Our site may link to third‑party websites, apps, or services. Their privacy practices are governed by their own policies. Where we include social features or widgets, those providers may set cookies or collect data subject to their policies.

  6. Business Transfers
    In the event of a merger, acquisition, asset sale, reorganization, bankruptcy, or similar event, personal information may be transferred to a successor entity subject to this Privacy Policy or a policy providing materially similar protections.

  7. Region‑Specific Disclosures

  • EU/UK GDPR: You have the rights described in Section 9. Where we rely on consent, you may withdraw it at any time. Where we rely on legitimate interests, you may object and we will assess your request. You may lodge complaints with your local supervisory authority. If required, we will provide information on our EU/UK representative and transfer safeguards upon request.

  • California (CPRA): We do not sell personal information. We only “share” for cross‑context behavioral advertising where you have consented through our cookie preferences. California residents may exercise access, correction, and deletion rights and may limit the use of sensitive personal information where applicable. We will not discriminate for exercising rights.

  1. How to Exercise Your Choices

  • Emails: unsubscribe using the link in our marketing emails or contact us to opt out. Transactional emails (e.g., order updates) will continue.

  • Cookies/Ads: manage preferences via our cookie banner/settings and your browser/device settings. Tools from major ad platforms may provide additional controls.

  • Portfolio consent: grant or revoke permission for us to display your custom work by contacting [privacy@vanvinci.com].

  1. Contact Us
    For questions, privacy requests, or complaints:

  • Email: info@vanvinci.com

  • Address: Vokieciu 12, Kaunas, Lithuania.
    EU/UK residents may also contact their local supervisory authority.

  1. Changes to This Policy
    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated version with a revised “Last updated” date. Material changes will be communicated via our website and, where appropriate, by email.

Shopping Cart